Mobile Terms Of Service

MOBILE TERMS OF SERVICE

NUTRANOVA LABS LTD

Last Updated: 01,03,2026

The NutraNova Labs Ltd mobile message service (the “Service”) is operated by NutraNova Labs Ltd (“NutraNova Labs”, “we”, “us”, or “our”).

Your participation in the Service constitutes your acceptance of these Mobile Terms of Service (“Mobile Terms”).

If you do not agree to these Mobile Terms, do not enrol in or use the Service.

We may update these Mobile Terms at any time. Continued participation following notice of any changes constitutes acceptance of those changes.

PROGRAM DESCRIPTION

The Service allows users to receive recurring SMS/text messages from NutraNova Labs Ltd to the mobile number you provide.

Messages may include:

Transactional Communications

  • Order confirmations

  • Shipping updates

  • Delivery notifications

  • Account alerts

  • Subscription reminders

  • Service-related messages

Promotional Communications

  • Product launches

  • Limited-time offers

  • Discounts and promotions

  • Cart reminders

  • Restock notifications

  • Event announcements

Messages may be sent using automated technology, manual sends, or other communication systems.

CONSENT & ELIGIBILITY

By enrolling in the Service, you confirm that:

  • You are at least 18 years old (or the age of majority in your jurisdiction).

  • You are the account holder or authorised user of the mobile number provided.

  • You have the authority to consent to receive messages at that number.

Consent to receive marketing messages is not a condition of purchase.

You may make purchases from NutraNova Labs without enrolling in SMS marketing.

By providing your mobile number and opting in, you expressly consent to receive recurring automated marketing messages, even if your number is registered on a do-not-call or do-not-text registry.

COSTS & MESSAGE FREQUENCY

NutraNova Labs Ltd does not charge for the Service.

However:

  • Message and data rates may apply.

  • Charges depend on your mobile carrier and plan.

  • Message frequency varies based on your interaction with us (orders, promotions, subscription activity).

You are solely responsible for any fees charged by your wireless provider.

OPT-OUT & SUPPORT

To unsubscribe at any time:

  • Text STOP to the number you receive messages from, or

  • Click the unsubscribe link (if available in the message).

You will receive a one-time confirmation of your opt-out.

After opting out, you will no longer receive SMS marketing messages unless you opt back in.

For assistance:

If you are subscribed to multiple messaging programs from NutraNova Labs, you must opt out separately from each program.

YOUR RESPONSIBILITIES

By using the Service, you agree that:

  • You will provide accurate and current information.

  • You will update your subscription if your mobile number changes.

  • You will not enrol a number that you do not own or have permission to use.

  • You are responsible for ensuring unauthorised individuals do not use your device to interact with the Service.

Enrolling someone else’s number without their permission is prohibited and may be unlawful.

SERVICE & CARRIER DISCLAIMERS

Wireless carriers (including but not limited to EE, O2, Vodafone, Three, and others) are not liable for:

  • Delayed or undelivered messages

  • Message errors

  • Network interruptions

NutraNova Labs Ltd is not responsible for:

  • Delays caused by mobile carriers

  • Failed delivery due to incorrect information provided by you

  • Technical issues outside our reasonable control

Message delivery depends on your wireless carrier and service coverage.

The Service may not be available on all carriers or in all regions.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, NutraNova Labs Ltd shall not be liable for any:

  • Direct, indirect, incidental, or consequential damages

  • Losses arising from message delays or failures

  • Claims related to reliance on message content

  • Service interruptions or unauthorised access

Your sole remedy for dissatisfaction with the Service is to discontinue participation.

Nothing in these Mobile Terms excludes liability for death or personal injury caused by negligence.

DATA PRIVACY

We respect your privacy.

Personal data collected through the Service may include:

  • Mobile number

  • Opt-in status

  • Message interaction data (opens, clicks, replies)

This information is processed in accordance with our Privacy Policy, including:

  • Lawful basis for processing

  • Data retention periods

  • Security measures

  • Your rights under UK GDPR, PECR, and CCPA

You have the right to request:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data

  • Withdrawal of marketing consent

To exercise your rights, contact:
support@nutranovalabs.com

INTERNATIONAL USERS

The Service is primarily intended for users located in the United Kingdom but may be accessible elsewhere.

By participating, you acknowledge that:

  • Your data may be processed in the UK or other jurisdictions.

  • Data protection laws may differ from those in your country of residence.

GOVERNING LAW

These Mobile Terms are governed by the laws of England and Wales.

Any disputes shall be resolved exclusively in the courts of England and Wales.

CONTACT INFORMATION

For questions regarding the Service or these Mobile Terms, contact:

NutraNova Labs Ltd
Email: support@nutranovalabs.com
Website: www.nutranovalabs.co.uk